Fleenor Security Systems

Fleenor Security Systems, Inc. (“Fleenor Security,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information we collect from customers, website visitors, and other individuals who interact with us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website at fleenorsecurity.com, use our services, or otherwise engage with us.

By accessing or using our website or services, you agree to the terms of this Privacy Policy.

Information We Collect

In the course of practicing law, it is common for us to receive sensitive information from and about our clients, including financial and business information, some of which constitutes personal information. Generally speaking, personal information is any information that can be used, directly or indirectly, to identify, locate or contact someone. Types of personal information include names, physical addresses, mailing addresses, social security numbers, email addresses, phone numbers, bank account numbers and driver’s license numbers. Under certain circumstances, personal information may also include other information that can reasonably link to a particular person, such as internet protocol (IP) addresses, unique device identification numbers, employment information, medical information and internet activity.

How We Collect and Use Personal Information

We may collect the following categories of information:

• Contact information: name, mailing address, email address, phone number, company name, job title.​
• Account and service information: customer account numbers, system identifiers, service history, billing and payment details (excluding full payment card numbers stored by third‑party processors when applicable).
• Technical and usage data: IP address, browser type, device identifiers, pages viewed, referring/exit pages, and timestamps.​
• Security system data: information related to your installed security, fire, video surveillance, and access control systems, including configuration and event logs, to the extent needed to provide monitoring and support services.
• Communications: records of communications with us, including emails, support requests, call logs, recorded phone conversations and feedback.​
• Location and sensitive data: where necessary for our services or as required by law, we may process geolocation, access control permissions, or other sensitive information with appropriate consent and safeguards under applicable laws such as the Tennessee Information Protection Act (TIPA).

We may also collect non‑personal information that does not identify, and cannot reasonably be linked to, any individual; we may use and share this information without restriction.​

How We Collect Information

We collect information:

• Directly from you when you fill out forms on our website, request a quote, sign a monitoring, equipment, inspection, or service agreement, create or manage an account, or communicate with us by phone, email, or in person.
• Automatically through cookies, pixels, and similar technologies when you use our website, including log data and device information.
• From your systems and devices, such as alarm panels, cameras, fire alarms, and access control systems that we install, monitor, or service.
• From recorded phone conversations.
• From third parties, including authorized dealers, referral partners, credit and payment processors, and service providers that support our operations.

How We Use Information

We may use the information we collect for the following purposes:

• To provide, operate, and maintain our security, fire, video, access control, and monitoring services.
• To install, configure, monitor, and service your systems and respond to alarms or service events.
• To communicate with you about your account, service updates, invoices, maintenance, and customer support.
• To process payments, perform internal accounting, and manage our business operations.
• To personalize your experience on our website and improve our products, services, and customer support.
• To send information about products, features, promotions, and events, subject to your choices and applicable law.
• To maintain the security and integrity of our systems, prevent fraud, and comply with legal and regulatory obligations.

We will not use your personal information for purposes that are materially different from those described in this Privacy Policy without providing additional notice or obtaining consent where required by law.

Legal Bases and Consumer Rights (including TIPA and other state laws)

To the extent required by applicable data protection laws, including the Tennessee Information Protection Act (TIPA) and similar U.S. state privacy laws, we rely on various legal bases to process your information, such as:

• Performance of a contract (for example, providing monitoring and service under your agreement).
• Compliance with legal obligations (such as life‑safety, licensing, and regulatory requirements).
• Legitimate interests (such as improving our services, maintaining security, and preventing fraud).
• Your consent for specific processing activities, including certain sensitive data (for example, precise geolocation, biometric, or health‑related information where applicable).

Where these laws apply, you may have the right to:

• Access and obtain a copy of personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information, subject to legal and contractual obligations.
• Opt out of the sale of personal data, targeted advertising, or certain profiling, if applicable.
• Withdraw consent to the processing of sensitive personal data, where processing is based on consent.

You can exercise these rights by contacting us using the information in the “Contact Us” section and providing sufficient details to verify your identity.

Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Operate and secure our website.
• Understand how visitors use our site and improve performance.
• Remember your preferences and settings.
• Support limited marketing and analytics, subject to applicable opt‑out options.

You can manage cookies through your browser settings, but disabling cookies may affect the functionality of certain parts of our website.

How We Share Information

We may share your personal information:

• With contractors, service providers, and vendors who perform services on our behalf, such as monitoring, billing, payment processing, IT support, and email or marketing systems, under appropriate contractual protections.
• With emergency responders, authorities, and authorized contacts as needed to respond to alarms or safety incidents.
• With business partners or subcontractors involved in the installation or servicing of your systems.
• To comply with applicable law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of Fleenor Security, our customers, or others.
• In connection with a corporate transaction, such as a merger, acquisition, reorganization, or sale of assets, subject to appropriate confidentiality measures.

We do not sell personal information for monetary consideration, and we do not share personal information with third parties for their own direct marketing purposes.

Data Security

We have implemented physical, technical, and administrative safeguards designed to protect your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. Access to personal information is limited to employees and service providers who need the information to perform their duties and who are bound by confidentiality obligations. While we strive to protect your information, no system or method of transmission over the internet is completely secure.

Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, including providing services, complying with legal, accounting, or reporting requirements, resolving disputes, and enforcing our agreements. The specific retention period can vary based on the type of information, applicable laws, and our business needs.

Children’s Privacy

Our website and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13 without appropriate parental consent, in accordance with the Children’s Online Privacy Protection Act (COPPA) and applicable state laws. If we learn that we have collected personal information from a child under 13 without verified parental consent, we will delete that information.​

Third‑Party Links

Our website may include links to third‑party websites, applications, or services that are not operated or controlled by Fleenor Security. This Privacy Policy does not apply to those third parties, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third‑party sites or services you visit.​

Residents of California and Other States

If you are a resident of California or another U.S. state with specific privacy rights, additional disclosures and rights may apply to you under laws such as the California Consumer Privacy Act (CCPA) and similar statutes. These may include the right to know what categories of personal information we collect and disclose, the sources and purposes of collection, and the categories of third parties with whom we share information, as well as rights to access, delete, and opt out of certain data uses.

We will not discriminate against you for exercising your privacy rights.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make material changes, we will update the “Last Updated” date at the top of this page and, where required, provide additional notice.​

Additional Disclosures for Security and Monitoring Services

Monitoring and Life‑Safety Data

When you use our monitoring or life‑safety services, system signals, alarm events, video verification data, access logs, and related system activity may be transmitted to monitoring centers, emergency responders, or authorized contacts designated on your account. Such information may be shared as necessary to verify alarms, respond to emergency events, or comply with legal obligations.

Video and Audio Recording Systems

Customers who install video surveillance or audio recording systems are responsible for complying with all applicable laws regarding recording and notice to individuals who may be recorded. Fleenor Security does not control how customers use such systems and assumes no responsibility for customer compliance with local, state, or federal recording laws.

Third‑Party Platforms and Mobile Applications

Certain systems we install may integrate with third‑party platforms, cloud services, or mobile applications used for system control, monitoring, or notifications. These third‑party platforms may collect and process information according to their own privacy policies and terms of service, which are separate from this Privacy Policy.

Cybersecurity and Internet‑Connected Systems

While we implement reasonable safeguards to protect information and systems under our control, security systems connected to the internet may be subject to cybersecurity risks beyond our control. Fleenor Security cannot guarantee that any system, network, or transmission is completely secure from unauthorized access.

Marketing Communications

You may opt out of receiving promotional or marketing communications from us at any time by using the unsubscribe link included in marketing emails or by contacting us directly using the information provided in the Contact Us section.

Do Not Track Signals

Our website does not currently respond to browser-based ‘Do Not Track’ signals. However, you may adjust your browser settings to control cookies and certain tracking technologies.

Data Breach Notification

In the event of a data security incident involving personal information, Fleenor Security will comply with all applicable federal and state data breach notification laws and will notify affected individuals as required by law.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Fleenor Security Systems, Inc.
3104 Hanover Road
Johnson City, TN 37604

Phone: (800) 282‑3755 or (423) 282-3755
Website: https://fleenorsecurity.com/contact-us/

You may also contact the appropriate state or federal authority if you have concerns about our handling of your personal information.

Last Updated: March 12, 2026